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🚚 How will my products ship?
Your products will be shipped from our factories worldwide, depending on inventory availability. For orders within the US, most items are shipped from our California facility.
If you purchase a scanner and accessories together, they may be shipped separately. Once each item is processed and ready for dispatch, you will receive tracking details for each shipment.
📁 How does the 14-Day Risk-Free Trial Work?
The 14-Day Risk-Free Trial is our guarantee that comes with your Portable Ultrasound Machine purchase. Starting from the day your ultrasound machine arrives at your door, you’ll have 14 days to try it out. No risk, no worries.
Please note: Accessories, including probes, cables, and other related items, must be returned along with the ultrasound machine within 14 days from the date of delivery.
📍 How do I track my order after it ships?
Once you place your order, we will contact you within 1 business day via the email you provided to confirm that your shipping address is correct. If there are no issues with the address, we will process your order within 1-3 business days. You will then receive your tracking number as soon as it is available, allowing you to track your order in real-time.
Please note: Order processing and delivery times may vary depending on our warehouse operations and the shipping carrier’s conditions. The average delivery time is 3-7 business days.
🛡️ Is my personal and payment information secure?
Yes, your personal and payment information is fully secure with us. We use advanced encryption technology (SSL) to ensure that your sensitive data, including credit card details, is protected during transactions. Additionally, we comply with industry standards to safeguard your privacy and protect your information from unauthorized access. Your trust is our priority, and we are committed to maintaining a secure shopping experience.
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