After Sales Service Support
- Our warranty period commences from the date of product shipment to customers. Should a warranty claim arise, promptly notify BMV, and we will undertake necessary adjustments, repairs, or replacements with new or exchanged parts. Furthermore, all repaired parts are guaranteed under a 6-month warranty.
- We offer a warranty extension policy that allows our customers to extend the standard warranty for an additional period. This extension must be purchased together with the main units of products initially acquired from BMV. The extended warranty coverage begins on the date the standard warranty expires.
- BMV will provide spare parts and support for the product for a period of not less than 5 years from the delivery of the product by BMV to the distributor.
Compatible EMR Vendors
- Defects caused by the use of non-BMV-certified accessories
- Misuse or abuse of products
- human error
- Defects caused by normal wear and tear or aging of the product
- Defects caused by operating the BMV product not in accordance with the user manual/quick reference card published by BMV
- Defects caused by unauthorized modifications to hardware or software
- Any serial number on the BMV product has been removed or defaced
- Only BMV-authorized personnel, including distributor's biomedical engineering staff who have completed BMV's technical training, are permitted to install, repair, or alter our products. Unauthorized modifications may void the warranty.
- Defects not caused or contributed to by BMV products, software or components
Compatible EMR Vendors
Product Security/Cybersecurity Updates
Committed to proactively solving our customers’ security problems
- Problem-solving information
- Information on how to get software solutions for problem solving
- Note that problems are caused by known, unresolved issues or incompatibilities with supported products
- Information that identifies that an issue has been resolved by upgrading to a new version of a supported product
- Please note that this issue has been identified as a hardware device issue Information to isolate the issue to a third-party product.